How to use VHIS worldwide emergency assistance service?

  • Updated

All insured persons of Bowtie VHIS customers, including Bowtie VHIS Standard, Bowtie VHIS Flexi - Regular / Plus, and Bowtie Pink(Ward/ Semi-Private/ Private) will automatically be entitled to the worldwide emergency assistance service provided by our business partner - Europ Assistance Hong Kong Limited (EAHK). In the event of an emergency during a business trip or holiday, you can simply call the 24-hour worldwide emergency and medical helpline at +852 2863 5767 and provide the following information for assistance:

  • Name of insured
  • ID or passport number of the insured
  • Policy number
  • Location and local contact phone number.

The worldwide emergency assistance service includes:

  1. Medical Attention, Telephone Medical Advice, Evaluation and Referral Appointment
  2. Medical Evacuation
  3. Repatriation after Treatment
  4. Repatriation of Mortal Remains/Ashe
  5. Medical Monitoring
  6. Travel Information
  7. Hotel Room Accommodations for Convalescence
  8. Compassionate Visit
  9. Return of Unattended Dependent Child(ren) to Country of Residence
  10. Dispatch Essential Medication/ Medical Equipment
  11. Dispatch Physician from Hong Kong
  12. Guarantee of Hospital Admission Deposit and Medical Expenses Incurred during Hospitalization
  13. Medpass - Hospital Admission Guarantee in China Network Hospital

Note: “Worldwide Emergency Assistance Service” does not form part of the Bowtie VHIS Plans and is provided by third party service provider. We reserve the right to change the the content of “Worldwide Emergency Assistance Service” and will not be liable for any services provided by third party service provider. No additional premiums are charged for this service.