My company has provided me with a group medical benefit. I also have an individual medical plan with Bowtie. What should I do if I have to claim from both?

You can claim from whichever insurance company you prefer first.

Once you have completed the first claim, as long as the original receipt (or verified copy) was returned, you can submit your claim to the other insurance company with the original receipts (or certified true copy receipts), medical report completed by attending doctor and the payment breakdown issued by the first medical insurer.