All insured persons of Bowtie VHIS customers, including Bowtie VHIS Standard, Bowtie VHIS Flexi - Regular / Plus, and Bowtie Pink(Ward/ Semi-Private/ Private) will automatically be entitled to the worldwide emergency assistance service provided by our business partner - Europ Assistance Hong Kong Limited (EAHK), to provide assistance when the insured person is on business or traveling overseas.

The insured should contact the EAHK the 24-hour worldwide emergency and medical helpline at +852 2863 5767 and provide the following information for assistance, the insured is also welcomed to have their friends or family to contact EAHK on his/her behalf as proxy. If the insured person fails to contact EAHK before hospitalization or treatment, the insured person or his/her representative shall contact EAHK within 3 days of the occurrence of such emergency. Otherwise, assistance may not be obtained.

Required information:

1. Name of insured
2. ID or passport number of the insured
3. Policy number
4. The name, address and telephone number of the hospital or other medical facility where the insured life has been attended, and the name, address and phone number of the attending physician and, if necessary, the family doctor of the insured. (Applicable to the repatriation services)

The worldwide emergency assistance service includes:

1.  Medical Attention, Telephone Medical Advice, Evaluation and Referral Appointment
2. Medical Evacuation
3. Repatriation after Treatment
4. Repatriation of Mortal Remains/Ashe
5. Medical Monitoring
6. Travel Information
7. Hotel Room Accommodations for Convalescence
8. Compassionate Visit
9. Return of Unattended Dependent Child(ren) to Country of Residence
10. Dispatch Essential Medication/ Medical Equipment
11. Dispatch Physician from Hong Kong
12. Guarantee of Hospital Admission Deposit and Medical Expenses Incurred during Hospitalization
13. Medpass - Hospital Admission Guarantee in China Network Hospital

Note: “Worldwide Emergency Assistance Service” does not form part of the Bowtie VHIS Plans and is provided by third-party service provider. We reserve the right to change the the content of “Worldwide Emergency Assistance Service” and will not be liable for any services provided by third-party service provider. No additional premiums are charged for this service.