Do I need to visit your panel doctors?

  • Updated

No, you could receive compensation for all eligible treatments provided by any doctors as long as it is covered in the VHIS policy.

Follow 2 simple steps to apply for a claim of eligible expenses*:

  1. Log into the customer portal to download the claim form for doctors to fill in. 

    Download the claim form before visiting the doctors, then you won’t have to contact doctors again after the visit.

  2. Upload the claim form with relevant receipt(s) to the platform within 90 days after the service.
If you encounter any difficulties in the process, you could:
  1. Visit this page for more information
  2. Or, reach out to our Customer Service Department for assistance.
Contact us
Hotline: 3008 8123
WhatsApp: 3008 8123
Email:cs@bowtie.com.hk

Office hour
Mon-Fri:9am-7pm
Sat:10am-2pm
Sun/Public holiday:Closed

*expenses from medical service diagnosis or treatment due to injury or illness, including hospitalisation, treatment, procedures, testing, inspection or other related services as required by the situation and covered in the policy.