After entering the activation code,
If you see a pop-up message “The activation code is incorrect”:
Please double check if you have entered the correct activation code.
Or you may call / Whatsapp our CS team at 3008 8123 or email us at email@example.com to check the validity of your activation code.
If you see a pop-up message “Username already exists”:
This is expected if you have already registered for BowtieGo or applied for any other Bowtie products.
You may log in directly to your Bowtie account.
If you see a pop-up message “This HKID has already been registered”:
One HKID number can only be registered for one BowtieGo account.
If you have never registered with your HKID before, please reach our customer service through our hotline / WhatsApp at 3008 8123 or email us at firstname.lastname@example.org. Our CS team would look into the issue.