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How do I use the Bowtie & Gleneagles Hospital Hong Kong Wellness Package and arrange for admission to the Hospital?

  • Updated
  1. Feeling unwell:
    • Scenario 1
      Seek medical advice at Gleneagles Hospital Hong Kong and undergo doctor recommended treatment within the selected medical packages.
    • Scenario 2
      Seek medical advice & check if the recommended treatment is available in Gleneagles HK, and is one of the All-inclusive Fixed Price Medical Packages.
  2. During consultation at Gleneagles Hospital Hong Kong, you need to inform the doctor or hospital administrative staff that you are a Bowtie VHIS Flexi customer.
  3. Gleneagles Hospital Hong Kong will submit a pre-approved application to Bowtie on your behalf.
  4. Bowtie will complete the application review process within 4-6 days and notify you of the results and reimbursement estimate.
  5. Once approved, you will be admitted to Gleneagles Hospital Hong Kong on the date arranged by your doctor for the surgery.
  6. When you leave the hospital, you do not need to pay for the expenses covered by the selected medical packages. If there are other charges, you need to settle the payment at discharge and keep the receipt for filing a claim. If applicable, you can file a claim for the shortfall amount on our website.