Here at Bowtie, we aim to deliver excellent customer service and take all feedback and complaints seriously.
If you are dissatisfied with our service or products, or if you feel you've been dealt with unfairly, you can file a complaint to us through any of the channels listed below, and we promise we will treat it professionally, confidentially, and courteously.
We are committed to addressing all complaints in a fair and impartial manner.
Individual or Group Insurance
Call our Customer Service Hotline : (852) 3008 8123
Visit our Customer Service Centre: Room 1013-1016, Millennium City 2, 378 Kwun Tong Road, Ngau Tau Kok, Kowloon, Hong Kong
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.
The Insurance Complaints Bureau (accept claims-related complaints and non-claims related complaints of monetary nature)
Address: 29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Telephone: (852) 2520-2728
Fax: (852) 2520-1967
Insurance Authority (accept complaints against an insurer and insurance intermediary)
Address: 19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Telephone: (852) 3899 9983
Fax: (852) 3753 3812
Voluntary Health Insurance Scheme Office (accept complaints related to the Voluntary Health Insurance Scheme)
Address: Units 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
Telephone: (852) 2529 8900
Fax: (852) 2529 8982
Inland Revenue Department (accept complaints related to the tax deduction of the Voluntary Health Insurance Scheme)
Address: 37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Mailing Address: G.P.O. Box 11234, Hong Kong
Telephone: (852) 2594 5000
Fax: (852) 2802 7625