If the doctor recommends that you receive one of the selected medical packages included in the your wellness package. You must present the Bowtie Digital Medical Card that indicates your Wellness Package during a pre-surgery medical consultation at CUHKMC, Bowtie and CUHKMC will take care of the pre-approval application in respect of the CUMC Medical Package(s) selected by you, and you can enjoy a seamless cashless discharge process.

The detailed process for the "Cashless Settlement Application Waiver" is as follows:

1. Obtain the Medical Card
   Before the pre- surgery medical consultation, log into the Bowtie online platform, go to the "My Coverage" page, select your CUHK Medical Centre Wellness Package to obtain your Bowtie Digital Medical Card.
2. Indicate your identity at the consultation
   Present the Bowtie Digital Medical Card to indicate your Wellness Package during a pre-surgery medical consultation.
3. Wait for Application Results
   CUHK Medical Centre will directly submit a pre-approval application in respect of the CUMC Medical Package(s) selected to Bowtie on your behalf. The approval process normally takes about 4-6 working days, after which Bowtie will notify you the application result via SMS/email.
4. Receive Treatment / Discharge
   After being approved, you can contact CUHK Medical Centre to arrange the treatment date and enjoy a hassle-free discharge.

You may also contact our claim specialists by calling at 3001 5670 or emailing at claim@bowtie.com.hk for more details / further assistance.