The handling of the Wellness Package depends on the situation:

Scenario 1: Changing the tier of your Bowtie VHIS plan while keeping the in-force Wellness Package

You must apply for a tier change through the "Modify Policy" feature on the online portal. If your new VHIS plan is either the Flexi Plan or BowtiePink, your existing Wellness Package and its remaining BowtiePoints will remain unchanged, and the waiting periods for the Wellness Package will not be reset. However, if your new VHIS plan is the Standard Plan, the Wellness Package will be automatically canceled upon the activation of the new VHIS plan.

Scenario 2: Changing the tier of your Bowtie VHIS plan without keeping the in-force Wellness Package

You must first apply to cancel the in-force Wellness Package before using the "Modify Policy" feature on the online portal to change your VHIS plan tier.

Scenario 3: Changing both the tier of your Bowtie VHIS plan and the in-force Wellness Package

You must first apply for a VHIS plan tier change through the "Modify Policy" feature on the online portal. After the change is approved, you can use the same feature to modify the Wellness Package.

Customers with both Bowtie VHIS and the Wellness Package must submit their application to upgrade or downgrade the tier at least 30 days before the next policy renewal date via the online customer portal. Once approved, the new plan will take effect on the renewal date of the existing policy, and the new premium will also start from that day, while the existing policy will terminate simultaneously.

If you need any further assistance, feel free to contact Bowtie’s customer service team at 3008 8123.