Our Products
Understand our product’s benefit features and terms.
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User Guides
Employer Platform – How to edit an employee's information?
Employer Platform – Sending an automated onboarding email
How to use the flu vaccination service?
Employer Platform - How to apply for Bowtie insurance and set up a employer account
Employer platform - How to submit applications and find CS assistance
Employer Platform - Adding and Removing Employees
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Eligibility
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Coverage
Do inpatient benefits cover pre-existing conditions?
Are dependents eligible for benefits under Bowtie Corp Medical Insurance?
Does Bowtie Corp Medical Insurance Plan provide pregnancy coverage?
What dental benefits are covered under Bowtie Corp Medical Insurance?
Are general practitioners and specialist consultations covered under Bowtie Corp Medical Insurance?
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About the Product
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BowtieGo
How to change the BowtieGo plan level?
Can I share my BowtieGo membership with family members or friends?
Is there a usage limit for BowtieGo outpatient services?
Can BowtieGo outpatient member-exclusive prices be used in conjunction with Health Care Vouchers?
After using BowtieGo outpatient services, do I need to submit a claim to Bowtie to receive the member-exclusive price?
How to Use BowtieGo Health Check-up Service?
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BowtieVision
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VHIS
Do BowtiePink customers still need to pay the deductible when using Designated Medical Packages after purchasing the Wellness Package as top up?
Do BowtiePink customers still need to pay the deductible when using Designated Medical Packages after purchasing the Wellness Package as top up?
Is there a minimum confinement duration requirement for Bowtie VHIS?
Does Bowtie VHIS cover the costs of Wart removal treatment?
Can I still redeem health service vouchers exchanged with Bowtie Cash after terminating my Bowtie VHIS policy?
How to effectively utilize Bowtie Pink's deductible with existing medical insurance for medical claims?
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Frequently asked questions
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Claim Reimbursement
Is it very difficult and troublesome to make an online claim through Bowtie?
Reimbursement vs Lump Sum
How do I submit a claim?
What if I only uploaded documents and answered a few questions, without filling anything else? Can the claim still be processed?
How should I gather the necessary medical reports?
When should I have the doctor fill out the ‘Medical Expense Estimate Form’?
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Frequently asked questions
Annual Premium Payment Option
How can I enable camera access to my browser on my mobile device?
Bowtie official contact channels
Can non-permanent Hong Kong residents apply for the insurance product?
If I test positive for COVID-19 during the waiting period for policy approval, do I need to report it?
Can individuals who have previously or are currently infected with COVID-19 apply for insurance? Will it affect the premium or result in exclusions?
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About Bowtie
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Account Settings
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Frequently Asked Questions Before Applying
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VHIS Rider - Wellness Package
How does the GHK Wellness Package provide coverage for Histotripsy?
How are the Full Reimbursement and Cash Benefits for Designated Medical Packages under the Wellness Package calculated toward the annual and lifetime coverage limits of Bowtie VHIS plans?
How will the Wellness Package be handled if I wish to change the tier of my Bowtie VHIS plan?
Are there ward type restrictions for using the Designated Medical Packages of CUHKMC?
Are there ward type restrictions for using the Designated Medical Packages of GHK?
Are there room type restrictions for using the designated wellness package and receiving the $500 cash benefit?
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Before Applying
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Individual Health Services
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Policy Management
Can I check the annual claim balance on my policy?
When the policy is in effect, I plan to live overseas for permanent or temporary reasons, will the policy still be in effect?
What is the Cooling-Off Period?
My credit card linked to auto-payment is expired. I'm still waiting for the new card. Will my policy be cancelled if I fail to pay on the payment due date?
How to cancel policy?
Can I change the sum insured after the policy is in effect?
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Underwriting
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Cashless Hospitalisation
How to apply for cashless hospitalisation / pre-approval service?
Can family members or policyholders apply for the pre-approval service on behalf of the insured person?
In what situations would pre-approval not be granted?
What should I pay attention to when being admitted to the hospital after applying for pre-approval?
When discharged from the hospital, will the hospital require payment of other fees?
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Critical Illness
Can I still file a claim if I am overseas?
If the insured person is seriously ill, can someone else help with the claim application?
What is the claims process for ‘Bowtie Critical Illness Insurance’?
How does the "Early Stage Critical Illness Multiple Coverage" feature work in Bowtie Early Stage Multiple Critical Illness Insurance? Are all early-stage critical illnesses covered for multiple claims?
Is there a difference between the "Multiple Coverage" feature in 'Bowtie Early Stage and Multiple Cover Critical Illness Insurance' and 'Bowtie Multiple Cover Critical Illness Insurance'?
What is the procedure for withdrawing from my policy?
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Payment
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Children's Growth Term Critical Illness
How do I submit the birth certificate after the baby is born? By when must it be submitted?
Why doesn’t medical insurance, including VHIS, cover congenital diseases diagnosed before age 8, while critical illness insurance does?
Why are the critical illness definitions in Bowtie Children's Growth Term Critical Illness Insurance not exactly the same as those in Bowtie Critical Illness Insurance?
What happens to the policy if the policyholder, who is also the expectant mother, falls into a coma or passes away?
How is Bowtie BB Critical Illness Insurance (Mother & Infant) charged?
How to Update Beneficiary Information?
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Term Life
Do Bowtie Term Life Insurance and the ‘Last Wish Rider’(Yearly Renewable Plan) provide coverage overseas? Will the policy become invalid if I leave Hong Kong or emigrate?
Can I still purchase the "Last Wish Rider" Add-on Protection if I did not purchase it during the initial application?
Can I choose different benefit terms when applying for Bowtie Term Life and the Last Wish Rider?
What are the differences between the benefit terms within the Bowtie Life Insurance Series?
What is Life Insurance? How many types are there?
What are the differences between Term Life Insurance and Savings Life Insurance?
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Touchwood
If I already have Bowtie VHIS, do i need Bowtie Touch Wood Protector?
Does Bowtie Touch Wood Protector have any occupation restrictions?
Is health assessments required for purchasing Bowtie Touch Wood Protector?
Can individuals who have had or currently have COVID-19 apply for Bowtie Touch Wood Protector?
Does Bowtie Touch Wood Protector includes death benefits?
Does Bowtie Touch Wood Protector have any ward class restrictions?
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VHIS Flexi Rider - Wellness Packages
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Cancer Fighter
Is Bowtie Cancer Fighter have room type restrictions?
Can I Change My Cancer Fighter Option?
How to choose the best fit options among the 3 plan options of Bowtie’s Cancer Fighter?
What does resetting the coverage amount to HKD 1 million mean?
Is there an age limit for Bowtie Cancer Fighter?
Is there a waiting period for Cancer Fighter?