Whether it's for claim estimates and cashless settlement service (pre-approval service) before treatment, or claim submissions after treatment, you just need to gather the required documents and upload them to the Bowtie online platform. Each case will be handled by a Bowtie Claims Specialist. You can call 3001 5670, email claim@bowtie.com.hk to contact the Bowtie Claims Department, or log into the Bowtie online platform anytime to check the status.
| Service | Required Documents | Application Time |
| Claims Estimation | Medical Expense Estimation Form (Fill by Doctor) | At least 5 working days from uploading documents to the Bowtie online platform¹ |
| Cashless Settlement Service (Pre-approval Service) | Pre-approval Claim Form (Fill by Doctor) | Whether self-submitted or submitted by the hospital², the application must be completed at least 5 working days before hospitalization or the medical procedure |
| Claim Submissions |
Medical Claim Form (Fill by Doctor) Medical receipts Medical reports* (If any) Claim Settlement letter issued by other insurance companies* (If any) Doctor's referral letter* (If any) |
The application must be submitted within 90 days from the insured person's discharge date or the date of completing the relevant medical service (if no hospitalization) The approval time may vary depending on the complexity of the case, time waiting for medical reports, or other supplementary documents. |
You can visit this website to understand the details of each claims service.
*Not required. Providing the relevant documents will help us review your case more efficiently.
¹ The estimated amount depends on the information provided by the doctor. The estimate is only a preliminary assessment and does not represent the final reimbursement amount.
² Cashless Settlement Application Waiver only applies to customers of "Bowtie & Gleneagles Hospital Hong Kong Wellness Package” and “Bowtie & CUHK Medical Centre (CUHKMC) Wellness Package”. The designated hospital will submit to Bowtie on your behalf the pre-approval application in respect of the selected medical package(s) for the intended surgery(ies)/ procedure(s) for the cashless settlement service, which the cashless settlement service is subject to Bowtie's approval. For the service terms and conditions, please refer to the relevant application form.