As long as the all-inclusive fixed-price medical package you use at GHK is one of the designated medical packages, you can enjoy full reimbursement and cash benefits at the time of claim, regardless of whether pre-approval is applied. You can click here to view the list of designated medical packages.

Additionally, when you present the relevant page from the Bowtie online platform during your pre-surgery consultation at GHK to confirm your enrollment in this wellness plan, the hospital will automatically apply for pre-approval on your behalf for the designated medical package. You won’t need to handle the application paperwork yourself. Once approved, you’ll also enjoy cashless settlement upon discharge.

The steps of using designated medical packages are as follows:

1. Feeling unwell:
   
   • Scenario 1
     Seek medical advice at Gleneagles Hospital Hong Kong and undergo doctor recommended treatment within the selected medical packages.
   • Scenario 2
     Seek medical advice & check if the recommended treatment is available in Gleneagles HK, and is one of the All-inclusive Fixed Price Medical Packages.
2. During consultation at Gleneagles Hospital Hong Kong, you need to inform the doctor or hospital administrative staff that you are a Bowtie VHIS Flexi customer.
3. Gleneagles Hospital Hong Kong will submit a pre-approved application to Bowtie on your behalf.
4. Bowtie will complete the application review process within 4-6 days and notify you of the results and reimbursement estimate.
5. Once approved, you will be admitted to Gleneagles Hospital Hong Kong on the date arranged by your doctor for the surgery.
6. When you leave the hospital, you do not need to pay for the expenses covered by the selected medical packages. If there are other charges, you need to settle the payment at discharge and keep the receipt for filing a claim. If applicable, you can file a claim for the shortfall amount on our website.

You may also contact our claim specialists by calling at 3001 5670 or emailing claim@bowtie.com.hk for more details / further assistance.

For product terms and conditions, please refer to the relevant product page.