If you need to make a critical illness claim, you can download the relevant critical illness claim form from the Claims Section of the Bowtie Customer Online Platform for your doctor to complete (if the form for the diagnosed critical illness is not available for download on the platform, please contact our Customer Service Centre).
You can then submit your claim to us by uploading the form and other supporting documents (such as discharge summary, referral letter, diagnosis and laboratory reports issued by a registered doctor or specialist) through the platform within 90 days of the diagnosis.