Claims

What should I do if during the claims process, I discover that the insured person forgot to declare pre-existing illnesses?

Will Bowtie have enough funds to pay my claim?

Is it very difficult and troublesome to make an online claim through Bowtie?

Reimbursement vs Lump Sum

How do I submit a claim?

What if I only uploaded documents and answered a few questions, without filling anything else? Can the claim still be processed?

How should I gather the necessary medical reports?

When should I have the doctor fill out the ‘Medical Expense Estimate Form’?

How to apply for cashless hospitalisation / pre-approval service?

Can family members or policyholders apply for the pre-approval service on behalf of the insured person?

In what situations would pre-approval not be granted?

What should I pay attention to when being admitted to the hospital after applying for pre-approval?

When discharged from the hospital, will the hospital require payment of other fees?